CSR（Customer Service Representative）

• Proven customer service skills, preferably in the financial or service industry

• Excellent communication skills, emotional intelligence and IT literacy

• Personal flexibility to work flex hours, eagerness to learn and determination to succeed

• Sales experience (ideal but not essential)

FSR（Financial Service Representative）

• Engage with several clients every day to meet their immediate and future needs, offer advice, handle objections and complete sales for both personal and small business clients

• Proactively contact clients by phone to identify potential client needs, and schedule appointments to further discuss clients’ opportunities

• Seek to understand and advise clients based on a comprehensive financial planning approach including cash management, credit, investment and wealth protection

• Demonstrate the benefits and assist clients in using all channels such as Bank Machines, Telephone Banking, Mobile and Online Banking

• Resolve client problems quickly and/or refer to colleagues, as appropriate

• Work as part of a team to ensure the client is receiving the most appropriate advice and introduce them to the appropriate colleague to meet their needs

• Participate in marketing and business development activities such as client acknowledgement programs and client appreciation activities

【友情提醒】本次招聘会仅限前30名报名者有一对一面试，请参加者着正装，并携带两份简历，准时参加！